Return & Exchange Policy

Gogo Fashion understands that trust is the foundation of our relationship with our customers. Therefore, we have crafted a comprehensive and flexible return and exchange policy that gives you complete peace of mind when shopping, ensuring you receive products that reflect your refined taste and high expectations.

1. Available Timeframe

We believe in your right to make the right decision. The store grants you a period of up to 14 days from the date of receiving the order to submit a return or exchange request. This timeframe gives you ample opportunity to ensure that the selected piece meets your expectations in terms of fit and quality.

2. Conditions for Acceptance

To ensure a smooth process, the following criteria must be met:

  • Original Condition: The product must be in its original received condition, unused, and with all its tags intact.
  • Packaging: The product must be returned inside its original luxury packaging, as we consider the packaging an integral part of the product's value and the purchasing experience.
  • Authenticity Guarantee: Since we are committed to providing 100% authentic products, all returned items undergo a rigorous inspection process to ensure they meet our original quality standards.

3. Execution Mechanism & Support

We have designed the return process to be as simple and convenient as possible:

  • Communication Channels: You can initiate a return request by contacting our dedicated customer service team via the website or email.
  • Continuous Technical Support: Our technical support team is available 24/7 to follow up on your requests and answer any inquiries regarding the status of returns.
  • Inspection and Evaluation: Once the product reaches our warehouses, our quality team will inspect it, and you will be notified immediately upon approval to begin the refund process or ship the replacement product.

4. Refunds

Refunds are processed using the original payment method (whether via credit cards or installment service providers like Tabby and Tamara) to ensure the highest levels of financial security for our customers.

5. Warranty Exceptions

All products are covered by a comprehensive quality guarantee. In the event of any manufacturing defect or error in the order, Gogo Fashion bears all shipping costs associated with the return or exchange process, reaffirming our commitment to professionalism and excellence.